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Frequently asked Questions

Does my child need a referral to be consulted by a paediatrician? Referrals are not mandatory for a paediatrician consult.

How do I book an appointment?
You can schedule an appointment via WhatsApp or phone call.

Walk-ins are welcome, but appointments are prioritized.

Do you accept medical aids?

Yes, we accept all major medical aids (BOMAID, Botsogo, BPOMAS and Pula Medical aid). We also accept cash payments.

Do you offer same-day appointments?
Yes, we offer same-day appointments for urgent cases, subject to availability.

Can I consult a paaediatrician online?
Yes, we provide telemedicine/virtual consultations for minor concerns and follow-ups.

What is the concierge paediatric service?
Our concierge service offers personalized priority paediatric care, including home visits and for families seeking convenience.

Do you provide vaccinations?
Yes, we offer routine vaccinations following Botswana’s immunization schedule.

We also offer optional private vaccines.

Can I book an appointment specifically for immunizations?
Yes! You can book vaccine-only visits.

What should I do if my child needs urgent care after hours?
For emergency cases, please visit the nearest hospital.